{"id":1544,"date":"2021-06-24T09:54:31","date_gmt":"2021-06-24T07:54:31","guid":{"rendered":"https:\/\/hololens-partner.de\/?p=1544"},"modified":"2023-02-17T09:50:58","modified_gmt":"2023-02-17T08:50:58","slug":"dynamics-365-remote-assist-and-the-hololens-2","status":"publish","type":"post","link":"https:\/\/hololens-partner.de\/en\/microsoft-hololens\/dynamics-365-remote-assist-and-the-hololens-2\/","title":{"rendered":"Dynamics 365 Remote Assist and the HoloLens 2"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-transform:none;\"><p style=\"text-align: left;\">Remote maintenance and training with Dynamics 365 Remote Assist and HoloLens 2<\/p>\n<p style=\"text-align: left;\">HoloLens 2 remote assistance software, also called Dynamics 365 Remote Assist, creates more efficient workflows: With Dynamics 365 Remote Assist, technicians collaborate via mixed reality devices. Businesses benefit in several ways from combining Microsoft Remote Assist with HoloLens. Learn more about the modern way to work remotely here!<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-black ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Inhaltsverzeichnis<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/hololens-partner.de\/en\/microsoft-hololens\/dynamics-365-remote-assist-and-the-hololens-2\/#Use_cases\" >Use cases<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/hololens-partner.de\/en\/microsoft-hololens\/dynamics-365-remote-assist-and-the-hololens-2\/#Benefits_and_advantages_of_HoloLens_2_with_Dynamics_365\" >Benefits and advantages of HoloLens 2 with Dynamics 365<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/hololens-partner.de\/en\/microsoft-hololens\/dynamics-365-remote-assist-and-the-hololens-2\/#Possible_user_roles\" >Possible user roles<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/hololens-partner.de\/en\/microsoft-hololens\/dynamics-365-remote-assist-and-the-hololens-2\/#Dynamics_365_Remote_Assist_sample_workflow_for_technicians_and_remote_workers\" >Dynamics 365 Remote Assist sample workflow for technicians and remote workers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/hololens-partner.de\/en\/microsoft-hololens\/dynamics-365-remote-assist-and-the-hololens-2\/#Dynamics_365_Remote_Assistant_runs_on_these_devices\" >Dynamics 365 Remote Assistant runs on these devices<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/hololens-partner.de\/en\/microsoft-hololens\/dynamics-365-remote-assist-and-the-hololens-2\/#Integrate_Dynamics_365_Field_Service\" >Integrate Dynamics 365 Field Service<\/a><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Use_cases\"><\/span>Use cases<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>With Microsoft AR HoloLens 2, technical staff can diagnose problems with devices more easily. This means that repairs or even routine maintenance can be carried out remotely thanks to augmented reality. This saves travel time and costs. Using the Dynamics 365 Remote Assistant, employees can give concrete advice on the use and maintenance of objects, even if they are not physically on site. The Microsoft Remote Assistant, combined with HoloLens, also provides valuable services in quality assurance and knowledge management. External partners or the company&#8217;s own remote employees can, for example, evaluate setups or explain work steps more clearly via remote maintenance with HoloLens 2.<\/p>\n<h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Benefits_and_advantages_of_HoloLens_2_with_Dynamics_365\"><\/span>Benefits and advantages of HoloLens 2 with Dynamics 365<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Dynamics 365 Remote Assistant enables real-time remote maintenance where the remote worker gets direct on-site insights. Instructions for use, schematic diagrams and other documents can be superimposed on the employee&#8217;s field of vision. As a result, maintenance and training on models, machines and production objects are simplified by HoloLens 2 remote maintenance software. For a seamless workflow, videos and photos can be recorded for sharing To keep hands free while working, the Dynamics 365 Remote Assistant can be controlled verbally and in different languages.<\/p>\n<h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Possible_user_roles\"><\/span>Possible user roles<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Technician: Uses Dynamics 365 Remote Assistant with Microsoft AR HoloLens or a mobile device, shares his field of view, and receives advice from the remote worker. The person with this role uses MS Teams or Dynamics 365 and can vividly think their way into the problem for remote assistance using HoloLens 2.<br \/>\nInspector \/ Auditor: This person uses Dynamics 365 Remote Assistant to work with another inspector or auditor to assess and document the quality of an item or production part.<\/p>\n<\/div><a class=\"awb-lightbox awb-lightbox-1\" data-title=\"HoloLens Dynamics 365 Remote Assist\" title=\"HoloLens Dynamics 365 Remote Assist\" href=\"https:\/\/www.youtube.com\/watch?v=eTwP8YOHzWo\" data-rel=\"iLightbox\"><img decoding=\"async\" src=\"https:\/\/hololens-partner.de\/wp-content\/uploads\/2021\/06\/HoloLens-Dynamics-365-Remote-Assistent.jpg\" alt=\"Hololens-Dynamics-365-Remote-Assist\"><\/a><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-transform:none;\"><h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Dynamics_365_Remote_Assist_sample_workflow_for_technicians_and_remote_workers\"><\/span>Dynamics 365 Remote Assist sample workflow for technicians and remote workers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Combining HoloLens 2 with Dynamics 365 helps in a case like this: An on-site technician is supposed to repair a machine, but is not familiar enough with the specific, complex details. So he puts on a HoloLens 2, registers via iris scan and starts the Dynamics 365 Remote Assistant.<\/p>\n<p>He uses the HoloLens 2 remote maintenance software to call a remote technician who has more experience with the specific machine. The call can be recorded for later needs. When the remote employee points out specific machine parts, he sets an arrow on his PC that appears in the HoloLens user view field and thus on the machine.<\/p>\n<p>If the remote technician wants to point to a cable, he draws a corresponding line on his screen. This remains at the corresponding point on the machine, even if the on-site technician walks around. The remote technician then shares a diagram from his cloud. This also appears in the HoloLens field of view. This allows the on-site technician to successfully repair the machine by providing concrete and graphical instructions.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-286 size-full\" src=\"https:\/\/hololens-partner.de\/wp-content\/uploads\/2021\/06\/HoloLens-Dynamics-365-Remote-Assistent.jpg\" alt=\"Dynamics 365 Remote Assist Fernwartung mit der HoloLens 2\" width=\"980\" height=\"655\" srcset=\"https:\/\/hololens-partner.de\/wp-content\/uploads\/2021\/06\/HoloLens-Dynamics-365-Remote-Assistent-200x134.jpg 200w, https:\/\/hololens-partner.de\/wp-content\/uploads\/2021\/06\/HoloLens-Dynamics-365-Remote-Assistent-300x201.jpg 300w, https:\/\/hololens-partner.de\/wp-content\/uploads\/2021\/06\/HoloLens-Dynamics-365-Remote-Assistent-400x267.jpg 400w, https:\/\/hololens-partner.de\/wp-content\/uploads\/2021\/06\/HoloLens-Dynamics-365-Remote-Assistent-500x334.jpg 500w, https:\/\/hololens-partner.de\/wp-content\/uploads\/2021\/06\/HoloLens-Dynamics-365-Remote-Assistent-600x401.jpg 600w, https:\/\/hololens-partner.de\/wp-content\/uploads\/2021\/06\/HoloLens-Dynamics-365-Remote-Assistent-700x468.jpg 700w, https:\/\/hololens-partner.de\/wp-content\/uploads\/2021\/06\/HoloLens-Dynamics-365-Remote-Assistent-768x513.jpg 768w, https:\/\/hololens-partner.de\/wp-content\/uploads\/2021\/06\/HoloLens-Dynamics-365-Remote-Assistent-800x535.jpg 800w, https:\/\/hololens-partner.de\/wp-content\/uploads\/2021\/06\/HoloLens-Dynamics-365-Remote-Assistent.jpg 980w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/><\/p>\n<h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Dynamics_365_Remote_Assistant_runs_on_these_devices\"><\/span>Dynamics 365 Remote Assistant runs on these devices<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In terms of necessary hardware, a distinction is made between maintenance personnel and other employees. For technical maintenance personnel, the installation of Dynamics 365 Remote Assistant is required. This can be done on HoloLens, Microsoft AR HoloLens 2, or an AR-enabled Android or iOS device. If another employee wants to participate in a video call for remote maintenance, the installation of MS Teams is sufficient. This software runs on a Windows 10 PC, but can also be launched via app on a mobile device. Of course, non-technical staff can also use <a href=\"https:\/\/hololens-partner.de\/en\/\">HoloLens 2<\/a> Dynamics 365 or launch the program on simple HoloLens or AR-enabled mobile devices.<\/p>\n<h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Integrate_Dynamics_365_Field_Service\"><\/span>Integrate Dynamics 365 Field Service<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To better structure the workflows in your company, a combination of HoloLens 2 and Dynamics 365 is recommended. The Field Service tool supports your employees in managing customer calls or in-house appointments. Dovetailing Microsoft Remote Assist and Field Service makes it easier to plan remote maintenance and training. Secure your HoloLens 2 through us now, order conveniently now!<\/p>\n<\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-div\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><div class=\"fusion-title-heading title-heading-left title-heading-tag\" style=\"margin:0;\"><p style=\"text-align: left; font-size: 43px;\"><strong>Questions and answers about Dynamics 365 Remote Assistant<\/strong><\/p><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#3e3e3e;--awb-divider-hover-color:#3e3e3e;--awb-icon-color:#ffffff;--awb-title-color:#e10707;--awb-content-color:#ffffff;--awb-icon-box-color:#3e3e3e;--awb-toggle-hover-accent-color:#b51621;--awb-title-font-family:Arial, Helvetica, sans-serif;--awb-title-font-weight:700;--awb-title-font-style:normal;--awb-content-font-family:Arial, Helvetica, sans-serif;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-1544-1\"><div class=\"fusion-panel panel-default panel-3ff70fea7ed7e92f3 fusion-toggle-has-divider\" style=\"--awb-title-color:#e10707;--awb-content-color:#ffffff;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3ff70fea7ed7e92f3\"><a aria-expanded=\"false\" aria-controls=\"3ff70fea7ed7e92f3\" role=\"button\" data-toggle=\"collapse\" data-target=\"#3ff70fea7ed7e92f3\" href=\"#3ff70fea7ed7e92f3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are the device requirements for Dynamics 365 Remote Assist?<\/span><\/a><\/h4><\/div><div id=\"3ff70fea7ed7e92f3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3ff70fea7ed7e92f3\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Dynamics 365 Remote Assist users and Teams users can participate in a Dynamics 365 Remote Assist call. Learn more about Dynamics 365 Remote Assist call capabilities. <a href=\"https:\/\/learn.microsoft.com\/en-us\/dynamics365\/mixed-reality\/remote-assist\/mobile-app\/making-calls-on-remote-assist-mobile\" target=\"_blank\" rel=\"noopener\">Learn more about Dynamics 365 Remote Assist call capabilities<\/a>.<\/p>\n<p>The Dynamics 365 Remote Assist app is available on HoloLens, HoloLens 2, and qualified Android or iOS mobile devices.<\/p>\n<p>If someone wants to participate in a Dynamics 365 Remote Assist call using the Teams app, they must be using the Teams app on a Windows 10 PC or mobile device.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-ea1d5df87cd317b16 fusion-toggle-has-divider\" style=\"--awb-title-color:#e10707;--awb-content-color:#ffffff;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ea1d5df87cd317b16\"><a aria-expanded=\"false\" aria-controls=\"ea1d5df87cd317b16\" role=\"button\" data-toggle=\"collapse\" data-target=\"#ea1d5df87cd317b16\" href=\"#ea1d5df87cd317b16\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are the operating system requirements?<\/span><\/a><\/h4><\/div><div id=\"ea1d5df87cd317b16\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ea1d5df87cd317b16\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>For Dynamics 365 Remote Assist on HoloLens or HoloLens 2, the following applies:<\/p>\n<p>HoloLens or HoloLens 2 with build 10.0.17134.0 (Windows 10 April 2018) or higher. It is recommended to update HoloLens to newer versions if available.<\/p>\n<p>For Dynamics 365 Remote Assist for mobile devices, the following applies:<\/p>\n<p>The Dynamics 365 Remote Assist mobile app is available on all devices, including Android smartphones or tablets with ARCore enabled and on iPhones or iPads (iOS) with ARKit enabled and mobile devices without AR support.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9f3af6a6e8fc07232 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9f3af6a6e8fc07232\"><a aria-expanded=\"false\" aria-controls=\"9f3af6a6e8fc07232\" role=\"button\" data-toggle=\"collapse\" data-target=\"#9f3af6a6e8fc07232\" href=\"#9f3af6a6e8fc07232\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are the network requirements?<\/span><\/a><\/h4><\/div><div id=\"9f3af6a6e8fc07232\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9f3af6a6e8fc07232\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Various network conditions, including bandwidth, latency, jitter, and packet loss, can affect your video calling experience. Although audio and video calls are possible in low-bandwidth environments, functional limitations may occur.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":342,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[76],"tags":[99,92,98],"class_list":["post-1544","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-hololens","tag-dynamics-365-remote-assist-en","tag-hololens-2-en","tag-remote-maintenance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dynamics 365 Remote Assist and the HoloLens 2 | Maintenance<\/title>\n<meta name=\"description\" content=\"Optimize your business processes with remote assistance through HoloLens 2 and the Dynamics 365 Remote Assist feature. 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